I found these complaints disingenuous and damaging to a fantastic Music Store. Now, on further inspection of many of the negative complaints about this company I realized that 90% of these complaints were of the nature of trying out products then changing one's mind and requesting an exchange but returning a product that had been used and is no longer resalable. I live in Germany and I placed my order on the 5th of May and it arrived on the 18th. When I explained my concern to him, he assured me they were unfounded.
My money pro review professional#
To my GREAT relief, Dean - the owner operator - returned my call and answered my emails and was very professional and matter-of-fact. Needless to say I panicked and sent out emails and phone calls to the company. Things such as poor customer service poor return policies not receiving orders phone calls not being answered and accusations of fraud and that this company should not even be in business. I was shocked to see some of the reviews that other customers had written about the shop. I placed my order for the new horn before I researched the reviews of the company. I was in the market for a new saxophone and a google search brought me to Pro Winds where I found the very best researched price. The way things were looking, I doubt I would have been able to get my money back if I hadn't called them. After about a month or so of trying unsuccessfully to get ahold of Dean or anyone at Pro Winds to help me get my money back, I finally called the bank and got my money back. This shouldn't have been an issue since the refund option was part of the company policy for my order. I decided to send back most of the products I had and asked for a refund on them and those which I had not yet received. After receiving small parts of my order and no updates (tracking #, estimated delivery date, etc.) about the rest, I was starting to feel uncertain about the company honesty. After I placed my order (about $500), I noticed the chat option was no longer available on the site my emails were also ignored. While it is true that the site advertises high-quality products, the dependability of the owner to send you what you pay for is debatable. I couldn't be happier with my purchase and my experience with Pro Winds.īe very careful when buying from this company. Two days later, I received the trombone just as I was told and I paid about $400 less for the instrument than I would have on other sites. Also, the trombone was listed on the site lower than on other sites. The rep also said that I'd receive the item in two days directly from the manufacturer. The representative at Pro Winds told me since the trombone was in stock, I should place an order quickly before the item was backordered. So, I decided to call the site and as luck would have it, the manufacturer had three trombones in stock at that moment. The site made no indication one way or the other whether the trombone was in stock or not. I kept looking for the trombone and happened to come across the Pro Winds site. I originally placed an order on a different site and was put on a waitlist since the item was backordered. I scoured different websites over a few months for a particular trombone. LOANS ARE ARRANGED THROUGH 3RD PARTY LENDERS.I couldn't be happier with my experience with Pro Winds.
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